Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register for a dewe88 account, we collect personal information necessary to provide our services and comply with legal obligations. This information includes:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (KTP - Indonesian National Identity Card number, passport number, or driver's license number).
• Contact Information: Email address, phone number (mobile and landline if applicable), and residential address including street, city, province, and postal code.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja account identifiers), and payment transaction history.
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers.
• Verification Documents: Copies of government-issued ID, proof of address documents (utility bills, bank statements dated within the last 3 months), and proof of payment method ownership (bank statements, e-wallet screenshots).

1.2 Information We Collect Automatically

When you use the dewe88 platform, we automatically collect certain technical and usage information:

• Device Information: Device type (smartphone, tablet, desktop computer), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device unique identifiers.
• Connection Information: IP address, internet service provider (ISP), geographic location (city and region level, not precise GPS coordinates), time zone setting, and connection type (mobile data, Wi-Fi).
• Usage Data: Pages visited, features used, time spent on each page, click patterns, navigation paths through the site, games played, bet amounts, bet outcomes, deposit and withdrawal history, and timestamp data for all activities.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user preferences, maintain session state, remember login credentials, and analyze site usage patterns. You can control cookie settings through your browser preferences.

1.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (banks, e-wallet providers), identity verification services (KYC/AML compliance vendors), game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe), fraud detection services, and marketing partners (only with your explicit consent).

2. How We Use Your Information

2.1 Service Provision and Account Management

dewe88 uses your personal information to create and manage your account, process deposits and withdrawals, verify your identity and age (21+ requirement), authenticate your login credentials, personalize your gaming experience, and provide customer support. We maintain records of all transactions for your account history and our compliance obligations.

2.2 Legal and Regulatory Compliance

We are required by law to collect and retain certain information to comply with anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, age verification laws, tax reporting obligations, and other Indonesian and international gaming regulations. We may be required to disclose information to government authorities, law enforcement agencies, or regulatory bodies upon lawful request.

2.3 Security and Fraud Prevention

Your information is used to detect and prevent fraud, money laundering, identity theft, bonus abuse, collusion between players, use of automated betting software (bots), and other prohibited activities. We monitor betting patterns, transaction behaviors, and account activities to identify suspicious or unusual conduct that may violate our Terms & Conditions.

2.4 Platform Improvement and Analytics

We analyze aggregated and anonymized usage data to understand how users interact with dewe88, identify technical issues and bugs, improve platform performance and loading speeds, optimize user interface and user experience design, develop new features and games, and evaluate the effectiveness of marketing campaigns. This analysis does not identify individual users.

2.5 Marketing and Promotional Communications

With your consent, we may use your email address and phone number to send promotional offers, bonus announcements, new game launches, seasonal promotions (Idul Fitri, Independence Day, Chinese New Year), personalized betting tips and recommendations, and platform updates. You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in any promotional email. Note that you cannot opt out of essential service communications (account notifications, security alerts, transaction confirmations, Terms & Conditions updates).

3. How We Share Your Information

3.1 Service Providers and Business Partners

dewe88 shares your information with trusted third-party service providers who assist us in operating the platform. These include:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your deposits and withdrawals. They receive only the information necessary to complete transactions.
• Game Providers: Software companies like Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, Habanero, and Pocket Games Soft receive limited information (username, bet amounts, game outcomes) to deliver gaming content and track gameplay for regulatory purposes.
• Identity Verification Services: Third-party KYC/AML compliance vendors verify the authenticity of your identification documents and screen against global watchlists for fraud prevention.
• Customer Support Tools: Live chat software and ticketing systems process your support inquiries and maintain conversation history for quality assurance.
• Analytics and Monitoring Services: We use analytics platforms to track website performance, user behavior patterns (in aggregated form), and technical errors.

All third-party service providers are contractually obligated to maintain the confidentiality of your information and use it only for the specific purposes we authorize. They must comply with data protection standards equivalent to those in this Privacy Policy.

3.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required by law or in response to valid legal processes, including court orders, subpoenas, search warrants issued by Indonesian authorities, requests from gaming regulators, investigations by law enforcement agencies into suspected illegal activity, and compliance with tax reporting obligations. We will verify the legitimacy of any request before disclosing information and will notify you when legally permitted to do so.

3.3 Business Transfers

In the event that dewe88 undergoes a business transition such as a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor organization. You will be notified via email and/or prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your information.

3.4 With Your Consent

We may share your information with other third parties when you explicitly consent to such sharing. For example, if you opt in to receive offers from our marketing partners, we will share your contact information with those partners. You can withdraw consent at any time through your account settings.

4. Data Security Measures

dewe88 employs industry-leading security technologies and procedures to protect your personal information from unauthorized access, use, alteration, or disclosure:

4.1 Encryption

All data transmitted between your device and dewe88 servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same technology used by major Indonesian banks. This ensures that any information you submit (login credentials, personal details, payment information) cannot be intercepted or read by third parties. Your password is stored using one-way cryptographic hashing (bcrypt algorithm), meaning even dewe88 employees cannot view your plain-text password.

4.2 Access Controls

Access to personal data is restricted to authorized dewe88 employees and contractors who require the information to perform their job duties. All staff members sign confidentiality agreements and receive regular data protection training. We implement role-based access controls, ensuring employees can only access the minimum data necessary for their specific responsibilities. All access is logged and monitored.

4.3 Infrastructure Security

dewe88 servers are hosted in secure, access-controlled data centers with 24/7 physical security monitoring, biometric access controls, redundant power supplies and network connections, and fire suppression systems. We employ firewalls, intrusion detection systems (IDS), intrusion prevention systems (IPS), and regular security audits by independent third-party cybersecurity firms.

4.4 Regular Security Assessments

We conduct quarterly penetration testing to identify potential vulnerabilities, annual third-party security audits, continuous vulnerability scanning, and regular updates of all software systems and security patches. Our security team monitors for emerging threats and adapts our defenses accordingly.

4.5 Data Breach Response

In the unlikely event of a data breach that affects your personal information, dewe88 will notify affected users within 72 hours of discovering the breach, as required by data protection regulations. The notification will include details of what information was compromised, steps we are taking to address the breach, and recommended actions you should take to protect yourself. We maintain a comprehensive incident response plan and work with cybersecurity experts to contain and remediate any security incidents.

5. Data Retention

dewe88 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active Accounts: While your account remains active, we retain all account data, transaction history, and gameplay records.
• Closed Accounts: After you close your account, we retain your data for 7 years to comply with Indonesian financial regulations, tax reporting requirements, and to resolve any disputes or legal claims.
• KYC Documents: Identity verification documents are retained for 5 years after account closure as required by anti-money laundering regulations.
• Transaction Records: Deposit, withdrawal, and betting transaction records are retained for 7 years for tax compliance and audit purposes.
• Marketing Data: If you opt out of marketing communications, we retain only the minimum information necessary to honor your opt-out request (email address, phone number) and delete all other marketing-related data within 30 days.
• Anonymous Usage Data: Aggregated, anonymized analytics data that cannot identify individual users may be retained indefinitely for statistical analysis and platform improvement.

6. Your Privacy Rights

As a dewe88 user, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of all personal information we hold about you. To exercise this right, contact our customer support team at [email protected] with the subject line "Data Access Request." We will provide the requested information in a structured, commonly used, machine-readable format (e.g., PDF, CSV) within 30 days of your request.

6.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. Most information can be updated directly through your account settings. For information that requires verification (e.g., legal name, date of birth), contact customer support with supporting documentation.

6.3 Right to Erasure

You may request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, you withdraw consent for data processing, or you object to processing and there are no overriding legitimate grounds for continued processing. Note that we may be legally required to retain certain information for regulatory compliance (7 years for financial records, 5 years for KYC documents) even after you request deletion. In such cases, we will restrict processing of your data and delete it as soon as the legal retention period expires.

6.4 Right to Data Portability

You have the right to receive your personal information in a portable format and transmit it to another service provider. We will provide your data in CSV or JSON format upon request, including account details, transaction history, and gameplay records.

6.5 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications through your account settings, by clicking the unsubscribe link in promotional emails, or by contacting customer support. You may also object to processing based on legitimate interests by providing specific reasons related to your particular situation.

6.6 Right to Restrict Processing

You can request that we temporarily restrict processing of your personal information in certain circumstances, such as when you contest the accuracy of the data (while we verify its accuracy), when processing is unlawful but you prefer restriction rather than deletion, or when you need the data for legal claims but we no longer need it for our purposes.

6.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing communications, optional data collection), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

6.8 Right to Lodge a Complaint

If you believe dewe88 has violated your privacy rights, you have the right to lodge a complaint with the relevant Indonesian data protection authority or consumer protection agency. Contact information for filing complaints will be provided upon request.

7. Cookies and Tracking Technologies

dewe88 uses cookies and similar tracking technologies to enhance your user experience and analyze platform usage:

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality including user authentication, session management, security features, and load balancing. These cookies cannot be disabled without severely impacting your ability to use dewe88.
• Performance Cookies: Collect anonymous information about how visitors use our site, which pages are visited most often, and whether users receive error messages. This helps us improve platform performance.
• Functionality Cookies: Remember your preferences (language settings, preferred odds format, favorite games) to provide a personalized experience.
• Advertising Cookies: Track your browsing behavior to deliver relevant promotional offers. These cookies are only used with your explicit consent and can be disabled in your account settings.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain cookies, or receive notification when a cookie is being sent. Note that disabling essential cookies will prevent you from using dewe88 services. Disabling performance or functionality cookies may result in reduced platform performance or loss of personalized features.

8. Children's Privacy

dewe88 services are strictly intended for users aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that a minor has provided personal information, we will immediately delete that information and permanently close the associated account without refund. Parents or guardians who believe their child has accessed dewe88 should contact us immediately at [email protected].

9. International Data Transfers

dewe88 primarily operates within Indonesia and stores data on servers located in secure Indonesian data centers. However, some of our service providers (game providers, security vendors, analytics platforms) may be located outside Indonesia, which may result in your personal information being transferred to, stored in, or processed in countries with different data protection laws than Indonesia. When we transfer data internationally, we ensure adequate safeguards are in place, including standard contractual clauses, data processing agreements that comply with international standards, and verification that recipient organizations maintain appropriate security measures. By using dewe88, you consent to such international data transfers.

10. Changes to This Privacy Policy

dewe88 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes that significantly affect how we collect, use, or share your personal information, we will notify you by email (sent to the email address specified in your account) and/or by displaying a prominent notice on the dewe88 platform at least 30 days before the changes take effect. We will also update the "Last Updated" date at the top of this policy. Your continued use of dewe88 after changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or dewe88's data practices, please contact our Data Protection Team:

• Email: [email protected] (use subject line "Privacy Inquiry" for faster routing)
• Live Chat: Available 24/7 on the dewe88 website
• WhatsApp: Contact options available on our website
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For formal data subject access requests (requests to access, delete, or port your data), please email [email protected] with the subject line "Data Subject Access Request" and include your full name, registered email address, and account username to verify your identity. We will respond to all valid requests within 30 days as required by applicable data protection laws.